Privacy Statement

Updated September 27, 2023.

1. Definition

As a result of your use of the website medexpeditions.com (hereinafter referred to as the «Website»), we may require you to provide us with your personal data, so that you have the possibility to use the services provided through the Website. The word «personal data» means any data that enables a person to be identified, which includes your family, name, first name, email address, telephone numbers, sensitive personal data, health data and data relating to your transactions on the Website, detail of your orders and subscriptions, all information about you that you choose to provide us with.

2. Purpose

The purpose of this privacy policy is to inform you of the means that we use to collect and process your personal data, with the strictest respect for your rights. In this regard, we inform you that we collect and process your personal data in compliance with the Consumer Privacy Protection Act (CPPA) (hereinafter referred to as the «Law»); the European Union’s General Data Protection Regulation (hereinafter referred to as the «GDPR») as well as sector-specific laws and state-level privacy regulations that may apply to Med Expeditions (hereinafter referred to as «MED») in United States.

3. Collecting personal data

The legal basis of our processing of your personal data is the following: The legitimate interest resulting from your voluntary provision of your personal data when visiting the Website and/or requiring information on our services, as these data are aimed at enabling us to better answer to your information requests about our services; Your consent to our use of social network cookies, advertising cookies and Google Analytics cookies, as set forth in article «Cookies»; Processing is necessary for the performance of the contract to which you are party for purposes of using our services on our Website. Your personal data is processed to meet one or several of the following requirements:

  • To manage your access to the services provided through the Website and their use;
  • To provide the data to the medical service provider designated by the user (clinics, hospitals, dentists, or specialists around the world or, if no medical service provider has been designated, to up to fifteen medical service providers selected by MED according to fixed criteria (state of health, preferred country, language of the medical service provider and the user, reaction of the medical service provider in previous cases, and «best price» for the procedure requested by the user or based on the limited information available to MED) in order either to request an offer or to book a service from the medical service provider.
  • Passing on this data to third parties, partners, and affiliated companies globally who provide customer service, advertising, or payment services on behalf of MED in accordance with MED’s instructions and in compliance with the data protection declaration and corresponding confidentiality and security measures of MED.
  • To carry out operations necessary for the management of customers with regard to the contracts, orders, deliveries, invoices, fidelity programs, follow-up of the customer relations;
  • To constitute a file of registered members, users, customers and prospects;
  • To send newsletters and promotional advertisements. In case you do not wish so, you have the possibility to opt-out of receiving such communications when your data are collected;
  • To provide commercial and service use statistics;
  • To manage customer’s opinions on products, services or contents;
  • To manage unpaid invoices and possible disputes about the use of our products and services;
  • To customize our answers to your information requests;
  • To respect our legal and regulatory requirements.

We inform you, when collecting your personal data, whether some of these data are mandatory or optional. Mandatory data are necessary for the provision of the services. You are free to provide or not optional data. We will also inform you of the possible consequences of failure to reply.

4. Recipients of the collected data

We collect and process your personal data only if you provide them voluntarily and with your consent, example, by filling out our forms (free offer) or by sending emails. Within the framework of the available forms or messages, this is primarily the following data:

Data of interested parties for services:

  1. First name
  2. Last name
  3. Email address
  4. Telephone number
  5. The agreement to the data protection declaration
  6. The consent

The collection and storage of special personal data (such as information on medical status, health, sex life, habits, and religion) is carried out for the conclusion of a corresponding agreement, for the opening of a customer account, or for establishing contact with MED or a medical service partner of MED.

MED’s medical service providers are essentially clinics, hospitals, dentists or established specialists around the world.

These data will be used exclusively for the aforementioned purposes, unless the user expressly permits MED to use them for other purposes. In this case, the data will be used only to the extent necessary for the respective purpose, e.g., conclusion, execution, and performance of the contract.

Personal data and its contents provided by you remain exclusively with us and our affiliated companies. We will only store and process your data for the purposes stated. Any use beyond the stated purpose requires your express consent.

The data processing by our partners is subject to their data protection regulations.

The personal data will be deleted immediately in case of revocation of your consent or if the purpose of data use no longer exists.

5. Disclosure of personal data

MED uses a variety of third-party providers and affiliated companies to offer services via the platform. These third parties and affiliates may originate from anywhere in the world.

The third-party providers and affiliates may assist MED with the following:

  1. The verification or confirmation of the user’s identification;
  2. The comparison of information with public databases;
  3. Background checks, fraud prevention, and risk assessments; or
  4. The provision of after-sales services, advertising, or payment services.

Since the disclosure of personal data and special personal data to third parties is not permitted under the above provisions, personal data and special personal data shall be disclosed to third parties only in the following cases:

  1. We pass on personal data and special personal data to our partners and affiliated companies in order to enable a service that MED cannot provide itself (e.g., a payment service). This is done according to MED’s instructions and in compliance with MED’s data protection declaration and corresponding confidentiality and security measures.
  2. To the extent required and permitted by law, we will disclose personal data and specific personal data to companies, organizations, or individuals outside MED if we believe the disclosure is necessary to enforce the applicable terms of use (including to investigate possible violations), to resolve security or technical problems, or to protect the rights of MED.

If MED goes through or is involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or insolvency, MED may sell, transfer, or share some or all of its assets, including user information. In this case, MED will inform the user prior to the transfer of personal data and specific personal data. The data will then be subject to a different privacy policy.

6. Personal data storage period

Data concerning current and potential customer management: Your personal data shall be stored no longer than the time strictly necessary for the management of our commercial relations with you. However, any data providing the proof of a right or a contract and that must be stored in compliance with a legal obligation shall be so for the period stated by the legislation currently in force.

7. Revocation of your consent to data processing

Some data processing operations are only possible with your express consent. A revocation of your already given consent is possible at any time. To revoke your consent, send an informal email to info@medexpeditions.com. Enter your name, address and (if applicable) user name. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

8. Safety

We inform you that we take all necessary precautions, as well as all appropriate organizational and technical measures, to maintain the security, integrity and confidentiality of your personal data, including to prevent them be distorted or damaged and that any unauthorized third-party access to them.

9. Cookies

Cookies are often encrypted small text lines stored in your web browser. They are created when a user’s browser is loading one website: this website sends information to the browser which creates a text file. Each time the user is visiting this website, the browser retrieves this file and sends it to the website’s server.

There are various types of cookies that do not have the same purposes: Technical cookies are used throughout your browsing, in order to facilitate it and to carry out some of the functions. A technical cookie may be used, for instance, to memorize the answers you provided in a sign-up form or preferences relating to the language or the presentation of an internet site when such options are available. We use technical cookies. Social network cookies may be created by social platforms for the purposes of enabling web designers to share their website content on said platforms. These cookies may be used by social platforms for purposes of tracking net surfers’ visit on the relevant website, whether they use or not these cookies. We hereby inform you that we do not use social network cookies. However, should we decide to use them in the future, we will inform you in advance, so that you may have the possibility to consent or not to their placement. Advertising cookies can be created not only by the website users are visiting, but also by other websites which provide advertisements, announcements, widgets or any other element on the displayed page. In particular, these cookies enable the use of the retargeting technique which is a marketing model whose purpose is to propose advertisements to the internet user that are adapted specifically for them. We hereby inform you that we do not use advertising cookies. However, should we decide to use them in the future, we will inform you in advance, so that you may have the possibility to consent or not to their placement.

Also, we use Google Analytics, an audience analysis statistics tool that generates a cookie that enables us to measure the number of visits to our Website, the number of page views, and visitors’ activity on the Website. Your IP address is also collected to determine the city you are connecting from. This cookie is placed only with your consent. You have the possibility to accept or refuse them. To all intents and purposes, you can refuse the installation of cookies in your browser settings. However, this refusal could prevent you from using the services offered on the Website.

10. Google analytics

This website uses Google Analytics, an internet analysis tool provided by Google, Inc. («Google»). Google Analytics uses so-called «cookies». These are text files which are stored on your computer and enable an analysis of your use of the website. The data generated by the cookies for your use of the website (including your IP address) are sent to a Google server in the USA and stored there. If IP anonymization is activated, Google will shorten or anonymize the last eight-bit character of the IP address for all Member States of the European Union and for other contracting parties to the Agreement on the European Economic Area.

The complete IP address will only be transmitted completely to a Google server in the USA in exceptional cases and shortened there. Google uses this data for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google does not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do this you may not be able to use the full functionality of this website. Please note, however, that in this case not all functions of this website may be available.

Further information on Googles terms of use and data protection can be found here and here.

11. Use of Facebook social plugins

Our website uses so-called social plugins («plugins») of the social network Facebook, which is operated by Facebook Inc. The plug-ins are marked with a Facebook logo or the addition «Social Plug-in of Facebook» or «Facebook Social Plugin.» You can find an overview of the Facebook plugins and their appearance here.

If you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not logged on to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.

If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook profile. If you interact with the plug-ins, for example by clicking on the «Like» button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook’s data protection information. If you do not want Facebook to associate the data collected through our website directly with your Facebook profile, you must log out of Facebook before visiting our website.

12. LinkedIn Plugin

Our website uses features of the LinkedIn network. The provider is LinkedIn Corporation. Each time you visit one of our pages that contains LinkedIn features, a connection is established to LinkedIn servers. LinkedIn will be notified that you have visited our web pages with your IP address. If you click the LinkedIn «Recommend» button and are logged into your LinkedIn account, LinkedIn will be able to associate your visit to our site with you and your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by LinkedIn.  Further information on this can be found in LinkedIn’s data protection declaration.

13. Access to your personal data

You have the right to free information about your stored personal data, the origin of the data, its recipients, the purpose of the data processing and, if applicable, the right to correction, blocking, or deletion of this data at any time within the framework of the applicable statutory provisions. In this regard and also for further questions on the subject of personal data, you can contact us at any time at info@medexpeditions.com.

14. Portability of your personal data

You have a right to portability of the personal data you have entrusted to us; understood as the data you have actively and deliberately declared when accessing and using our Services. You are reminded that the portability right does not apply to data that were processed on another basis than consent or the execution of a contract between us. This right may be exercised free of charge, at any time, including when closing your account on the Website, so that you may recover and store your personal data. In this context, we shall provide your personal data, by any appropriate means, in an open standard, currently used and machine-readable format, in compliance with the state of art.

15. Submission of a complaint before a supervisory authority

You are informed that you have a right to submit a complaint before a supervisory authority that is competent in the Member State in which your ordinary residence, your place of work or the place in which the infringement of your rights was committed if you consider that the personal data processing under this Privacy policy is a violation of the applicable regulations. This complaint submission may be exercised without prejudice of other legal action before any administrative or judicial court. In fact, you also have a right to effective administrative and judicial redress if you consider that the personal data processing under this Privacy policy violates the applicable regulations.

16. Restriction of processing

You have the right to obtain restriction of your personal data’s processing where one of the following applies: – Within the period of verification that we carry out if you contest the accuracy of your personal data; – When the processing of these data is unlawful et you request the restriction of this processing, instead of erasing your data; – When we no longer need your personal data, but you require their maintenance for the exercise of legal claims; – Within the period of verification of the legitimate interests if you have objected to the processing of your personal data.

17. Modifications

We reserve the right, at our sole discretion, to modify this Privacy policy, in whole or in part. Any changes will be effective from the time of publication of the new Privacy policy. Your use of the Website after the changes have been implemented implicitly expresses your acknowledgment and acceptance of the new Privacy policy. Otherwise, and if the new Privacy policy does not suit you, you must no longer use the Services.

18. By opting-in to use WhatsApp, you agree to the following terms and conditions:

  1. You agree to use WhatsApp only for lawful purposes and in accordance with these terms and conditions.
  2. You acknowledge that you are responsible for any information or content that you share or transmit through WhatsApp and that you will not use WhatsApp to harass, defame, threaten, or harm others.
  3. You agree to comply with all applicable laws, regulations, and guidelines related to the use of WhatsApp, including but not limited to privacy laws.
  4. You acknowledge that WhatsApp may collect certain personal information about you, such as your phone number and contacts, and that this information may be used to provide you with WhatsApp’s services.
  5. You agree that WhatsApp may use your personal information for marketing purposes, including sending you promotional messages and advertising.
  6. You understand that WhatsApp may share your personal information with third-party service providers that assist in providing WhatsApp’s services.
  7. You acknowledge that WhatsApp may make changes to these terms and conditions from time to time and that your continued use of WhatsApp constitutes acceptance of any such changes.»

19. Entry into force

This Privacy policy came into force in 2023.